Terms of Service

These terms are an agreement between you and Cre8 Technologies, India (“Collectt”, “we”, “us”). They apply when you use the Collectt mobile app, collectt.in, our merchant portal, and the Instagram giveaways that shops run through Collectt. By creating an account or using Collectt you agree to them. If you don't agree, please don't use Collectt.

How we handle your personal information is explained in our Privacy Policy.

1. Who can use Collectt

• You must be 18 or older and able to enter a binding contract.
• You must use Collectt only where doing so is lawful. Contests, prizes and giveaways may be restricted in some places, and it is your responsibility to follow the rules that apply to you.
• One person, one account. Don't create accounts for other people, or more than one for yourself.

2. Your account

• Give us accurate details, including a mobile number you control. We use it to sign you in and to send one-time passcodes.
• Keep your password and passcodes private. You are responsible for what happens under your account. Tell us straight away at support@collectt.in if you think someone else has access.
• We may ask you to verify your identity before certain actions, for example becoming a verified shop, posting paid tasks, or withdrawing money.

3. Vouchers, scratch cards and contests

• Claiming. A voucher or scratch card can be claimed once, by one account. Once it is claimed or scratched it belongs to that account and can't be moved to another. A code that has already been used will not work again.
• Entry. Claiming a voucher enters you into the contest it belongs to, where the shop has set one up. Contest dates, prizes and how many winners there will be are shown with the contest.
• Drawing winners. Winners are chosen at random from eligible entries. After a draw we publish a results page showing entrants with partially masked details so the draw can be checked. Scratch card outcomes are decided by the system when the card is created or assigned, and not by how you scratch it.
• Prizes. Prizes are provided and handed over by the partner shop that runs the contest, not by Collectt. To collect a prize you may need to show the winning screen or voucher at the shop. Prizes can't be exchanged for cash unless the contest says so.
• Disqualification. We or the shop may disqualify an entry, and withhold a prize, where we reasonably believe there has been cheating, duplicate claims, fake or automated activity, or a breach of these terms.
• No purchase guarantee. Taking part gives you a chance to win. It does not guarantee a prize.

4. Instagram giveaways

Shops can run giveaways on their Instagram posts through Collectt. This is how entering works:

• You comment on the giveaway post. We reply to you privately on Instagram.
• If the giveaway requires you to follow the shop, you reply to that message and we check that you do.
• We then send you a personal link. To confirm your entry you open the link and sign in to Collectt. Until you confirm, you are not counted in the draw.

Please also know that:

• Each Instagram account and each Collectt account can hold one entry per giveaway. Your link is personal to you. Entries made with fake, duplicate or purchased accounts can be removed.
• Winners are drawn at random from confirmed entries. Where a giveaway requires a follow, we may check it again at the draw, and if you no longer follow the shop your entry may be skipped.
• The giveaway is run by the shop, and the prize is the shop's responsibility.
• These giveaways are not sponsored, endorsed, administered or associated with Instagram or Meta. You are providing your information to Collectt and the shop, not to Instagram.
• Your use of Instagram remains subject to Instagram's Terms of Use. Giveaway entries that break Instagram's rules may be removed.

5. Wallet and payments

• Collectt lets you add money, move it between Collectt accounts, and withdraw it, as shown in the app. Card and other payments are processed by Razorpay. We never store your card numbers.
• You must only use payment methods you are entitled to use.
• We may delay, hold, reverse or refuse a transaction that we reasonably believe is fraudulent, made in error, or against these terms or the law, and we may ask you for more information first.
• Check each transaction before you confirm it. Transfers to the wrong account may not be recoverable.

6. Tasks

Collectt lets people post tasks and lets others accept and complete them. Collectt provides the platform only. We are not the employer of anyone who completes a task and we are not responsible for the work itself. People who post tasks must describe them honestly and pay what they've promised. People who accept tasks must do the work they've accepted. Proof you upload must be your own, and genuine.

7. Shops

If you use Collectt as a shop or merchant you also agree to:

• give accurate shop details, and keep them up to date;
• honour vouchers and prizes that you offer, and hand them over to genuine winners;
• connect only Instagram accounts that you own or are authorised to manage, and follow Instagram's rules and the law when you run a giveaway, including the rules and eligibility you publish;
• tell your customers the real terms of any contest or giveaway you run;
• connect only a WhatsApp Business number that you own or are authorised to use, and follow the WhatsApp Business Messaging Policy and the law when you message customers.

WhatsApp messaging

Shops can send WhatsApp messages to their customers through Collectt, from the shop's own WhatsApp Business number. If you do this you also agree that:

• you will only message people who have agreed to hear from you on WhatsApp. Before every campaign you must confirm this. Messaging people who did not agree can lower your number's quality rating and lead WhatsApp to restrict or ban your number, and may break the law;
• you will stop messaging anyone who replies STOP or blocks you. Collectt keeps a do-not-message list for your shop and will not send marketing to numbers on it;
• marketing messages must use templates that WhatsApp has approved, and may not be misleading, unlawful or about prohibited goods or services. WhatsApp decides whether a template is approved; we cannot guarantee approval;
• WhatsApp (Meta) bills you directly for conversations on your own WhatsApp Business account. Collectt's message credits are a separate charge by Collectt on top of that, shown on your Credits page;
• a message that cannot be delivered, or is skipped, gives its credit back automatically. Credits are not refundable in money unless we say so in writing;
• we may pause or stop your WhatsApp messaging if WhatsApp restricts your number, if you break these terms, or if your messages cause complaints;
• these messages are sent by you, not by Meta or WhatsApp, and are not sponsored or endorsed by them. Your use of WhatsApp stays subject to WhatsApp's Business Terms.

If you receive WhatsApp messages from a shop through Collectt, reply STOP to stop them. See our Privacy Policy for how your data is handled and deleted.

You can disconnect an Instagram account from Collectt at any time. See our Privacy Policy for how to remove it.

8. What you must not do

• Cheat, or use bots, scripts, fake accounts or multiple accounts to claim vouchers, enter contests or giveaways, or get prizes.
• Share, sell or trade voucher codes, scratch card codes or entry links.
• Post false, abusive, or unlawful content, or content that infringes someone else's rights.
• Interfere with Collectt, probe or attack our systems, or try to access data that isn't yours.
• Copy, reverse engineer or resell the app or our service.
• Use Collectt for money laundering, fraud, or anything unlawful.

9. Your content

You keep ownership of what you submit, such as a profile photo or task proof. You give us permission to store, display and use it as needed to run Collectt and provide the service to you, and to show it to the people it is meant for, for example the poster of a task you completed.

10. Third-party services

Collectt relies on other services, including Google Firebase and AdMob, Razorpay, SMS providers, and Meta's Instagram. They have their own terms and privacy practices. We aren't responsible for their services, and they may be unavailable from time to time.

11. Suspending or ending your account

• You can delete your account at any time in the app under Account → Delete Account. What happens to your data is explained in the Privacy Policy. Some accounts, such as those with a wallet balance or open transactions, may need those settled first.
• We may suspend or close an account, and cancel entries, vouchers or prizes linked to it, if we reasonably believe you broke these terms or the law, or put other users at risk. Where we reasonably can, we will tell you why.

12. Availability and our responsibility

• We work to keep Collectt running, but we can't promise it will always be available, error-free or secure. We may change or stop features.
• To the fullest extent the law allows, Collectt is provided “as is”, and we are not liable for indirect or consequential losses, or for loss of profit or opportunity.
• We are not responsible for prizes, goods or services provided by shops or other users, or for what users do on or off the platform.
• Nothing in these terms limits any right you have under law that can't be limited, or our liability for fraud or for anything else that can't lawfully be excluded.

13. Changes to these terms

We may update these terms. If a change is significant we'll tell you in the app or by email before it takes effect. If you keep using Collectt after the change, you accept the new terms. The date below always shows the current version.

14. Governing law

These terms are governed by the laws of India. If we can't resolve a dispute informally, it will be handled by the courts of India that have jurisdiction.

15. Contact

Questions about these terms, or want to report a problem:
support@collectt.in

Cre8 Technologies, India